Privacy Policy.

Introduction.

Prologue (“we,” “us,” or “our”) operates prologuemd.com and provides telehealth medical services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information we collect.

We collect information you provide directly to us, including: name, email address, date of birth, sex, health history, medical information provided during clinical intake, payment information, and communications with our physicians and support team.

When you visit our website, the servers of our hosting provider automatically record standard request information, including your IP address, browser type, device information, the pages you request, and the referring URL. We use these records to operate and secure the website.

Analytics, advertising, and cookies.

Our website does not use analytics or advertising tools. We do not use Google Analytics, the Meta Pixel, or any other third-party tracking script or pixel, and we do not use cookies for analytics or advertising.

We use only the cookies and browser storage the website needs to work: to keep you signed in, through our sign-in provider (Clerk); to remember the membership and protocol you choose before checkout; and to remember which protocol the Longevity Assessment suggested. Your answers to the Longevity Assessment stay in your browser’s local storage and are not sent to us.

How we use your information.

We use the information we collect to: provide and maintain our telehealth services, process prescriptions and manage your protocol, communicate with you about your care, send you educational content you have requested, process payments, comply with legal and regulatory obligations, and improve our services.

How we share your information.

We share your information only in the following circumstances: with our clinical partner for the purpose of providing clinical care; with our licensed pharmacy partner for the purpose of compounding and shipping your prescriptions; with our payment processor for the purpose of processing transactions; with our email service provider for the purpose of delivering communications you have requested; and as required by law, regulation, or legal process.

Data security.

We implement appropriate technical and organizational measures to protect your personal information. Health information is handled in accordance with applicable healthcare privacy laws and regulations.

Your rights.

You may request access to, correction of, or deletion of your personal information by contacting us at hello@prologuemd.com. You may unsubscribe from marketing communications at any time using the unsubscribe link in any email.

Changes to this policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

Contact us.

If you have questions about this Privacy Policy, contact us at hello@prologuemd.com.